Look out for these things on a credit note: the original booking details and original reference number.
This is classed as compensation and is not Atol protected.ĭo I have a refund credit note or a voucher? In some instances, these vouchers are incentivised, and worth more than the original booking. Regular vouchers from holiday companies have never been financially protected. Some companies are offering their own vouchers and if the company was to go under you would not be able to get your money back easily. Should I accept a voucher from a package holiday company? The government should weigh in on the dispute within the next week or two, so for now continue to turn down any offers of a credit note and insist on a refund. Some are claiming that they are waiting for the government to mediate. You may find your company flatly refuses a refund, despite the law. If your package holiday has been cancelled, you are entitled to a cash refund by law so don’t be fobbed off. Until the CAA confirms that these refund credit notes are fully protected by Atol we are advising consumers to reject them. Should I accept a credit note from a package holiday company? People are still waiting on cash refunds from Ryanair. Which? has launched a 10-point plan requiring urgent action from the Government, travel companies and insurers which it claims will help the industry and protect holidaymakers.Įxtending the 14-day refund period for package holidays to one monthĪ temporary Government travel guarantee fund to support firms unable to fulfil their legal obligationsĪll consumers eligible to receive a refund must be offered cash Under the EU’s Denied Boarding Regulations, passengers are due a refund within seven days if a flight with an airline based in the UK or EU, or from an airport in the UK or EU, is cancelled. Which? also contacted the UK’s 10 largest airlines – including British Airways and easyJet – and claimed that none are refunding passengers according to the law. Under EU law, travel companies must refund customers within 14 days if their package holiday is cancelled. Virgin Australia goes into voluntary administration
In a statement, the department said the scheme was aimed at reducing the number of plastic bottles and cans thrown out as litter.ĭepartment officials had worked with representatives of the beverage industry in drawing up the regulations for the scheme.Ryanair have sent vouchers to people rather than cash refund. The deposit cost, which will be included in the price of drinks, “will be the subject of additional regulations before the scheme goes live,” he said. The regulations set out how Mr Ryan can appoint an operator to run the deposit return scheme, as well as setting out obligations for producers, shops and “return points”, where customers can bring the bottles or cans back to receive the refund.Ī department spokesman said the amount the deposit would be set at “requires further engagement with the various stakeholders”. The Department of Environment, Climate and Communications said on Friday the legislative regulations for the scheme had been signed, and the scheme would come into effect in the second half of next year. Under the deposit return scheme customers pay an extra deposit on aluminium cans and plastic bottles, which is then refunded if the can or bottle is returned, to be reused or recycled. A scheme where customers pay a refundable “deposit” on plastic bottles and aluminium cans is to come into effect next year, after regulations underpinning the scheme were signed by Minister for the Environment Eamon Ryan.
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